SECO Energy is reopening its five Member Service Centers to walk-in traffic on Monday, October 5. To promote the health and wellbeing of SECO members, employees and contractors, SECO encourages visitors who enter a Service Center to wear a face mask.
For members who want to continue limiting face-to-face interactions, all SECO Member Service Centers are equipped with an outside automated kiosk that is available for bill payment 24/7. Drive-thru service is available as well. The drive-thrus in Eustis, Inverness, Ocala and Sumterville will operate 8 a.m. to 5 p.m. Monday through Friday. The drive-thru and lobby in Groveland is open Monday through Friday from 9 a.m. to 1 p.m. and 2:30 p.m. to 5 p.m. Lobby Hours in Eustis, Inverness, Ocala and Sumterville are 9 a.m. to 4 p.m.
The cooperative offers members 12 ways to pay bills, and most avoid face-to-face contact. Members can pay online, by phone, by mail, enroll in bank draft and more. SECO’s online account platform called SmartHub is the place to start for convenient self-serve options. Log in or create an account profile today. View past bills, usage history, request a payment arrangement and more.
The cooperative will continue to limit member and employee contact in the field. SECO field personnel are practicing the Centers for Disease Control (CDC) recommended social distancing standard of maintaining a six-foot barrier with members, contractors and vendors. Employees and members are asked to use email, phone and web conferencing communication in lieu of in-person meetings whenever possible and to practice social distancing when in-person meetings are unavoidable.
CEO Jim Duncan stated, “On Friday, September 25, Governor DeSantis announced that Re-opening Florida would enter into Phase 3 of the plan. This Phase allows most businesses to begin operating under pre-COVID-19 parameters with social distancing measures in place. While SECO looks forward to welcoming members back into our Member Service Centers, we will continue our adherence to CDC-recommended social distancing guidelines. We ask members, employees, contractors and vendors to wear a face mask while on SECO property or during face-to-face interactions when social distancing is not possible.”
Duncan continued, “While we are happy that Florida is re-opening and we are entering the end of the COVID-19 shutdown, some of our cooperative’s members are still struggling. Members who donate monthly to SECO’s Pennies from Heaven program have helped us provide funding for member bill payment assistance and local food banks during this pandemic. I am grateful for our Pennies from Heaven members’ generosity and support.”
SECO’s Pennies from Heaven program contributes funds every quarter to local United Way organizations and social service agencies. Members who have been economically affected by the COVID-19 shutdown and are unable to pay their electric bills are urged to seek bill payment assistance. Call or text 2-1-1 or visit their website at www.211.org. To find a social service agency, use SECO’s online interactive map. Members can simply input their address and search for an agency in their county of residence. The interactive map is available on SECOEnergy.com>Your Co-op>Find Bill Payment Help.
SECO members who enroll in the Pennies from Heaven program agree to round up their monthly bills to the next dollar. The extra change funds the Pennies from Heaven program. The donated pennies can be used to fund local, worthy causes and to provide bill payment assistance to fellow members. The funds are used locally within SECO’s service area. SECO employees also support the Pennies from Heaven program through internal fundraising efforts and personal donations.
To learn more about Pennies from Heaven or to enroll, visit SECOEnergy.com>Your Co-op>Pennies from Heaven. If you’d prefer to write a check, please send it to SECO Energy, P.O. Box 301, Sumterville, FL 33585.
“Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.